parallax layer

Looking for device setup?

Our download page has setup instructions for all major devices. If you are having problems following these guides or have a question about your license or payment options take a look the questions below.
If you are still having problems use the contact form at the bottom of the page and we will get back to you as soon as possible.

DEVICE SETUP

VPN SETUP


  • I’m having problems, my IP isn’t hidden?
  • Which protocol should I use and what’s the difference?
  • My Anti-virus / Anti-spyware detected Easy-Hide-IP as a trojan!
  • Do you support email clients?

GENERAL


  • How often do you add new locations?
  • Can I help you test the software?
  • There’s a feature I want in the software, how do I go about getting it?
  • What is the difference between Classic and VPN protocols?
  • Which protocol should I use and what’s the difference?
  • What is Easy-Hide-IP?
  • Why should I use Easy-Hide-IP?
  • Can I use Easy-Hide-IP on more than one computer?
  • What network speed can I expect to receive?
  • Is there an Apple Mac version of Easy-Hide-IP?
  • Is Easy-Hide-IP Encrypted?
  • Can I use your VPN to watch online TV?
  • What will my ISP see if I use your service?
  • Can I choose whichever IP address I like?
  • Is using a VPN perfectly legal?
  • Do you retain logs?
  • Do you limit server switches?
  • What happens if I use Easy-Hide-IP on more than one machine or give my key to someone else?

PAYMENT


  • Can I pay via Bitcoin?
  • I don’t have a PayPal account, can I still purchase a license?
  • I’ve paid but my license key has not arrived!
  • I paid with an eCheck, where is my license key?
  • How do I cancel my monthly subscription?
  • What are my payment options?
  • How do I pay with Perfect Money?
  • What is your refund policy?

parallax layer

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Still having problems?

If you are still having problems with Easy-Hide-IP or you have a question you’d like to ask before purchasing you can use the contact page opposite and we will get back to you as soon as possible.