Which protocol should I use and what’s the difference?
OpenVpn-TCP (Transmission Control Protocol) TCP is in general the most commonly used connection protocol on the internet as it offers error correction (and is therefore known as a ‘stateful protocol’). … Continue reading
What is the difference between Classic and VPN protocols?
VPN protocol uses industry standard VPN protocol whereas Classic used Easy Hide’s proprietary protocol. VPN is faster then Classic but Classic offers more features like being able to choose which … Continue reading
There’s a feature I want in the software, how do I go about getting it?
Log a ticket with our support team, we’re always happy to listen to suggestions on improvements.
Can I help you test the software?
We sometimes ask users to test our new products in exchange for a free license. Ask us for more information!
How often do you add new locations?
We periodically review our available servers, and add new servers. If you have a suggestion of a server location you would like to see, please tell us!
What happens if I use Easy-Hide-IP on more than one machine or give my key to someone else?
The license is your responsibility, so keep it safe. If we detect it being used from more than one place at the same time or from too many places within … Continue reading
Do you limit server switches?
No, bit if we suspect the VPN is being used for purposes other than that of general anonymous surfing, we may as covered on our T&C’s suspend the service and … Continue reading
Do you retain logs?
We do retain logs for our own diagnostic purposes and in order to conform to the laws in the country our servers reside. We don’t reveal any information unless in … Continue reading
Is using a VPN perfectly legal?
Of course! You must however comply with the law when it comes to what you’re doing with it!
Can I choose whichever IP address I like?
You can choose any of the IP address we have available from the list on the front of the Program or they can be seen here for non-PC users http://www.easy-hide-ip.com/setup … Continue reading